Ticket Agent

General Conditions

Tuscany Ex
Via San Martino 25 - San Gimignano, Toscana - Italia
info@tuscanyex.com

1.Tour Operator – Rules – Legislative sources

The tours, and the Package Deals brand Tuscanyex, are organized and powered by Specialdays  by ESPERIA di Taliani Elisabetta Tour Operator and Travel Agency, Via San Martino 25, 53037 San Gimignano, Siena (henceforth simply called  TO) with authorization to deal in Travel and Tourism issued in date 31.08.2010 and submitted to the Province of Siena. The program conforms to the requirements of the verified texts of L.R.T. 16/94 (Tuscan Regional Law). The contract is subject to the provisions of law n° 1084 dated 27/12/77 as ratified and implemented relative to travel contracts and the EREC directive 90/314 EU, and  complying with the other rules of the Civic Law, which are not derogated from by this contract provisions.

2. Tour Operator Bond/ warranty policy

The excursions scheduled in this website www.tuscanyex.com and in the catalog Tuscanyex are organized by the Tour Operator Special Days  by ESPERIA di Taliani Elisabetta, located in Via San Martino 25, San Gimignano, Siena Italy – tel +39 0577 907153 email info@tuscanyex.com covered by R.C. insurance for the risk, limits of indemnity which appears in the article 13 of L.R.T. 16/94 with EUROP ASSISTANCE NR.27455 . The Tour Operator does not respond for damnages caused by third parties for reasons beyond its control and is not responsible for loss or forgetfulness of valuable  (and not) objects or luggage during the excursion.

3. Booking and travel contracts

Reservations are always required and have to be made either through mail to info@tuscanyex.com, to the mobile +39 347 321 2241 (what’sapp and facetime), telephone +39 0577 907153, or at the reception desk of the clients accommodation, or by agencies both in Italy and abroad.

4. Issuing of Vouchers

Tuscanyex or the booking agency or the accommodation, will send a voucher to the client which must be shown  to the leader at the beginning of the tour or the experience.

5. Cancellation Policy 

PERIOD	PENALITY FEE
From the confirmation date until 50 days before the tour starts	10% of the travel package value
from 49 to 30 days before the tour starts	30% of the travel package value
from 29 to 8 days before the tour starts	70% of the travel package value
from 7 to 2 days before the tour starts	90% of the travel package value
From the day before the tour starts	100% of the travel package value

6. Change of Booking

Whenever – due to operational difficulties or reasons beyond its control (travel conditions, strikes, changes in opening hours, delays or other problems), Tuscanyex is obliged to change the programme – an alternative itinerary will be proposed, without any variation to the established price and the client will be informed prior to departure.

8. Prices

Prices and programme are valid from 1st May 2018. In the case of unexpected increases of the prices per person, exceeding 10%, as a result of new taxes or duties, the price will be adjusted and the clients notified in writing. What the fee per person covers is specifically stated in the brochure and on the website.

9. Complaints

Should the customer be unsatisfied with any aspect of the chosen accommodation/ service / package, he/she must immediately report the complaint to the owner /supplier. The customer must also inform the TO who will endevour to put things right.

In the unlikely event that the customer is still unsatisfied upon return from the holiday, he/she must inform the TO by writing full detailed complaints within 10 days. The TO or the supplier will not accept liability for the complaints if not immediately reported as above detailed.

In case of controversy, the law court of Siena (Tribunale) will be competent.

10. Privacy/ protection policy

To protect your privacy Tuscanyex TO complies with the provisions of Italian law on the subject, provided by the new Privacy Regulation that definitively replaces Law 196 of 2003: The General Data Protection Regulation Gdpr 2016/679. The contacts and personal data provided by the customer to the TO at the time of the contract will be kept confidential by the TO and will be forwarded to travel suppliers to confirm the service / stay, the TO will not disclose any information to third parties without having received specific authorization from the customer. No data will be forwarded to other companies for marketing purposes; no bank data will be provided to third parties, upon notice of the TO at the time of booking. Customer credit card information will be deleted at the end of the relevant administrative year.

The customer may request the deletion of any or all of the information stored in the TO database at any time by sending an email to info@tuscanyex.com with the subject: unsubscribe from the mailing list.

info@tuscanyex.com  with  object: delete me from the mailing list.

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